MoeGo on LinkedIn: #hiring (2024)

Five days. I completedmy first week as VP, Customer Experience at Point of Reference. So, how did I spend my time? After necessary IT and HR tasks, I made a list. A list of things I hope to accomplish in three weeks. Why? Because in three weeks I have the luxury of meeting my entire team in person and I don't want to look like a slouch ;) The list contained 57 items - a bit overwhelming even for this seasoned list maker. So, I broke the list into reasonable chunks, by priority. I bypassed some product training and put some HR forms on the back burner (don't tell David). Top Three Priorities for CX: Week One1. Schedule/host "meet and greets" with eachmember of the product, customer success, and sales team to take place within three weeks2. Send personal messages to 33% of primary customer contacts, introducing myself and asking for the gift of their time (30 minutes to share their experience and expertise) 3. Schedule/host 10 customer listening sessions over 10-days period (yes, my calendar already looks scary, in the best way possible)If I talk the talk, I damn well better walk the walk. Customer experience is about customers - all customers. And that means the amazing customers whopurchase our product and help us grow and innovate as an organization. It alsomeans my colleagues who support me, collaborate and execute my crazy ideas, and make the organization run.So, yes, I spent 20 hours sending messages, chatting with customers, and scheduling time to chat with customers. I prioritized customers. And it was the best (only) way to start in this role. How did you "walk the walk" this week? #peoplebeforeprofessionals #customerexperience #weekone #customerledgrowth #customermarketing #customer advocacy #walkthewalk

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Embracing Confidence and Curiosity: Brian Nicholls two C's to hiring the CS team.Customer Success goes beyond simply ensuring customer happiness; it's about fostering authentic connections and providing exceptional value. True customer success lies in the ability to navigate through challenges and setbacks, ensuring transparency and integrity throughout the journey.According to Brian Nicholls, VP of Customer Success & Revenue Operations at RoadSync, curiosity fuels innovation and continuous improvement, while confidence empowers effective decision-making and authentic customer interactions. And these are the two things he really looks at when hiring for his team.When building exceptional teams, what qualities do you prioritize? Share your insights and experiences in the comments below!#CustomerSuccess #Confidence #Curiosity #BuildingRelationships #HiringExcellence

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The beauty of careers in customer success...... is that a lot of parallels can be drawn between day to day activities that CS professionals come across and our personal lives.....How customer success professionals should treat customers is awfully similar to how friends and family want us to treat them. ps - not advocating making customers your family members but building relationships has some ground rules that are universal#customersuccess #careers #relationshipmanagement

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Feeling like you're juggling angry emails, overflowing DMs, and phone calls that just won't end? 😤You're not alone. In today's customer-centric market, keeping everyone happy can feel like a full-time job, especially when resources are stretched thin.Think it's time to stop spinning plates and hand the reins to a champion? Hiring a dedicated Customer Support Manager could be the game-changer you need. Read our latest blog to discover how a CSM can streamline your customer service and turn those customer frowns upside down. 🙁➡️🙂 https://hubs.la/Q02hcq6-0

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Thinking of hiring a Senior Director, Chief Customer Officer or Leader in Customer Experience in 2024?These short top tip questions include a 'Must ask' question before you and your business considers any future Customer Experience Director, Chief Customer Officer, or other senior CX appointment and will help you hire a Customer Experience professional who is more likely to deliver your goals, be more successful and stay with you for longer.Link in comments.#chiefcustomerofficer#cxdirector#customerexperience#headofcustomerexperience

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This is my journey. I tell people that I literally "grew up" in startup customer service roles from agent to leader. From support to success to experience!Many folks overlook customer service roles & professions because of the "tainted" views & lack of knowledge of understanding how these specific kind of teams run & functions in a contact center & in general day-to-day. These roles are also looked at 90% of the time as "entry-level" roles which sets the perception, creating significant turnover, people who don't even try & numerous people challenges. This wasn't my first or second choice, but I made my career in this "tribe" & it has been chaotic & yet the most amazing adventure.#startups #customerservice #customersupport #careerpaths

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Curious what #QualtricsLife on the Customer Operations team is like? It's about so much more than just keeping the gears moving. It means becoming part of a support system that values your growth, recognizes your achievements, and provides the environment and incentives to not just grow but thrive.Learn more about the team, the organization, and the opportunities available! #CustomerOperations #TechSupport #ProductSpecialist #TechnicalAccountManager #TechJobs

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"Hey there, LinkedIn peeps! Jennifer here, your go-to Customer Service Specialist with a sprinkle of humor! 🌟You know you're in customer service when you can spot a fake 'I'm fine' from a mile away! 😄🔍 We've perfected our mind-reading skills to detect those hidden frustrations like pros! 💁♀️🔮Ever had a customer call with a complex issue, only to realize it was a classic 'Have you tried turning it off and on again' situation? 🙃 It's like we're part tech support, part comedians! 🤷♀️😂And don't even get me started on those epic hold times. 🎵 I've memorized the entire company playlist, and let me tell you, I'm ready to audition for their next talent show! 🤣🎤🎶But amidst all the chaos, we're the superheroes of customer satisfaction, armed with empathy and a knack for turning unhappy campers into brand ambassadors! 💪✨So, my fellow CS specialists, let's raise a virtual toast to the funny side of our job! 🥂 Share your hilarious customer stories, because laughter truly is the best customer service medicine! 🤣📞#CustomerServiceHumor #HilariousEncounters #customerservice #linkedin #doingwhatilove #customersatisfaction #customerserviceexcellence #lmsg3#opentonewconnections #letsgrowtogether #wednesdayvibes #hiring #career

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Have you ever called into our main line? If so, you’ve most likely spoken to David Liu, our Customer Success Lead. Learn a bit more about our call center’s inaugural member and check out our open positions at the bottom of this article! We’ve got a great team. https://bit.ly/3QDlenQ #hiring #openroles #openpositions #employeespotlight

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Curious what #QualtricsLife on the Customer Operations team is like? It's about so much more than just keeping the gears moving. It means becoming part of a support system that values your growth, recognizes your achievements, and provides the environment and incentives to not just grow but thrive.Learn more about the team, the organization, and the opportunities available! #CustomerOperations #TechSupport #ProductSpecialist #TechnicalAccountManager #TechJobs

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